Charter Policies

RETAINERS
All retainers are non-refundable. Should you cancel your charter one week prior to your charter, your retainer will be apllied to your next charter. You must reschedule your charter within the next twelve months or your retainer will be forfieted. There is a $10.00 booking fee added to all charters.

IDENTIFICATION
You must have a picture ID and your credit card avaible at the begining charter so the chauffeur may verify all contract information.

SMOKING
Most of our vehicles are non-smoking. If smoking occurs in a non-smoking vehicle the charter will be terminated and no-refund will be issued. A $300 fee will be assessed for each cigarette burn. If you require a smoking vehicle please let us know at the time you book your charter and we will attempt to accommodate you.. Otherwise, you will be sent a non-smoking vehicle and these terms and conditions will apply.

MOTION SICKNESS
There is a $200.00 clean up fee for motion sickness plus any additional cost due to "down time" such as loss of business.

DRINK SPILLS
There is a $75.00 clean up fee for drinks spills.

GLASSES & DECANTERS
$10.00 fee for each broken or missing glass.
$70.00 fee for each broken or missing decanter.

DAMAGES
The client will be charged for any damages that are caused by him/her and/or their guest. This also includes the loss of business because of "down time" for repairs.

OVERAGE
If charter runs over the scheduled end time an additional hour will be assessed with payment due at the beginning of that hour. Rates are in hour increments (minimum). If you feel that your charter may go over please notify your chauffeur as soon as possible. Chauffeurs will handle several assignments through the course of the day. Your vehicle may be scheduled for another charter at the end of yours, thus making your vehicle unavailable for any additional hours for you. The chance of making other arrangements in your favor will increase the earlier you make your chauffeur aware.

PERSONAL ITEMS
Crystal Limousine Service is not responsible for any articles left in the vehicle. Be sure to double check you vehicle at the end of your charter.

CHAUFFEUR'S DISCRETION
The charter may be cancelled at any time, at the chauffeur's discretion,if the client and/or guests become unruly or belligerent.

RETAINERS
The charter may be cancelled at any time if one or more terms and conditions of this contract are breached. No refunds will be given for any charter that is terminated for any of these reason.

ALCOHOL
Alcohol will NOT be consumed by any passengers under the age of 21. If this is found, the charter will be terminated immediately and no refund will be given by law, Crystal Limousine Serviceis not permitted to provide any alcoholic beverags to our clients- even those of legal age.